Find answers to popular questions we receive.
Yes, your phone needs to accept a sim card from another carrier than your current one. The fastest way to know it is to insert a sim card from another carrier. If the network shows up, your phone is unlocked.
If you bought your phone in a shop and not with your carrier, it is more than likely to be unlocked.
If you bought your phone with your carrier you may need to contact him directly.
High-hend and new smartphones are most likely to at least connect in 3G H+. iPhone 6 and onwards models will connect in 4G LTE. Android smartphones exist in a wide range of models. You can use our new online Phone Compatibility Check. You will need to know the variant of your phone.
Yes, as an option. In addition of your US phone number you receive a temporary landline number (from your country) and you can forward your current cell phone number to this landline. Then it will forward automatically all received calls to your US phone number. There is no extra cost for you or for the caller. You have to contact your current carrier to know how to set up call forwarding as it might incur a fee. Please note only calls are forwarded. No text.
Yes, with the Mini-Phone we offer. You bring it with you while you are traveling with your personal sim card in it. You will then keep receiving your texts from your contacts and also your security texts for your online payments. Very useful! Buy the Mini-Phone.
In term of internet speed and coverage both are almost identical. In some rural areas, one carrier will have coverage while the other one not. It is actually more important to check your phone compatibility as one model can only be compatible with one carrier. We also suggest you to check pcmag.com for better comparison state by state between carriers.
This option is only available on T-Mobile plans. Your Data, unlimited international calls and texts are going with you to Canada & Mexico.
All plans with calls & texts are guaranteed to work in a smartphone only. All usage in any other kind of devices cannot be guaranteed. Carriers may block usage.
It is an universal triple-cut sim card. Mini / Micro / Nano size.
The sim card is shipped inactive. You can activate it whenever and wherever you wish so. Activation instructions are provided by email and in the package. You will proceed activation online on our website in only three steps. If you have any difficulty, you can contact us by chat or email we’re here to help.
The US phone number is associated upon activation of the sim card, it is impossible to know it before. You will receive it in the confirmation of activation email.
All in stock orders are shipped next business day from France. Delivery is by your local post office within 1 to 4 business days in France (3 to 5 business days to Europe and up to 10 business days to worldwide). An Express shipping option is available on selected products for guaranteed delivery within 1 to 2 business days in France metropolitan & Germany.
HOW IT WORKS?
Watch a short video on how the service works.