Frequently Asked Questions - Read below the answers to our popular questions.
When should I activate the sim card?
You decide of the activation, there is no strict rule. If you can schedule the activation (with T-Mobile & AT&T sim cards) we strongly recommend to do it as soon as you receive it. Otherwise you can activate it a day before your departure so you will be online as soon as you land. Please note the number of days start on the day of activation.
How do I activate the sim card?
The sim card is shipped inactive. You can activate it whenever and wherever you wish so. Activation instructions are provided by email and in the package.You will proceed activation online on our website in only three steps. For more informations go to our Help Center and read more about our activation process.
When do I know my US phone number?
The US phone number is associated upon activation of the sim card, it is impossible to know it before. You will receive it in the confirmation of activation email.
Can I get overage charges?
All of our Plans are prepaid. You will never get overage charges and we don’t keep your billing informations in our system.
Do you have recurring Plans?
Some informations about VAT.
If you visit this website from EU all of our prices are shown VAT (Value Added Tax) inclusives. If you live in a country that is not suggest to VAT, all prices will be exempted from tax. The order total will update once you indicate your shipping address in the checkout page.
What are the coverage differences between T-Mobile & AT&T?
In term of internet speed and coverage T-Mobile & AT&T are almost identical. In some rural areas, one carrier will have coverage while the other one not. It is actually more important to check your phone compatibility as one model can only be compatible with one carrier. We also suggest you to check opensignal.com for better comparison state by state between carriers.
What is the roaming option in Canada & Mexico?
This option is only available on T-Mobile and AT&T plans. Your Data, unlimited calls and texts are going with you to Canada & Mexico. Make sure to enable Roaming mode on your phone.
What is the network quality of the carriers Lyca Mobile, H2O and Flexiroam?
These three carriers are Mobile Virtual Network Operator (MVNO) they use the network of the major carriers in United-States. Lyca Mobile uses T-Mobile while H2O and Flexiroam uses AT&T network. Coverage is much the same while download & upload speed and prioritization might be a bit slower.
Do my phone need to be unlocked / sim free?
Yes, your phone needs to accept a sim card from another carrier than your current one. The fastest way to know it is to insert a sim card from another carrier. If the network shows up, your phone is unlocked. If you bought your phone in a shop and not with your carrier, it is more than likely to be unlocked already. If you bought your phone with your carrier you may need to contact him directly.
Is my phone compatible with 4G LTE in USA?
High-hend and new smartphones are most likely to at least connect in 3G H+. iPhone 6 and onwards models will connect in 4G LTE. Android smartphones exist in a wide range of models. You can use our new online Phone Compatibility Check. You will need to know the variant of your phone.
Do you ship worldwide?
Yes we do! We ship worldwide for free and we also have express shipping options. Please read our next question about delivery time.
What is the delivery time for the sim card?
All in stock orders are shipped the next business day from France. Delivery is by your local post office within 1 to 4 business days in France, 3 to 5 business days to Europe and 10 to 15 business days to worldwide. An express shipping option is available to Worldwide with guaranteed overnight delivery (except holiday) in France metropolitan, Belgium, Germany and in most other european countries. The price and exact delivery date will be indicated on the payment page once your full address is filled.
Can I keep receiving my texts?
Texts cannot be forwarded. This is a technical limitation. You will need a second phone to insert your home sim to receive your texts from your home number.
Can I call and receive calls using my personal number?
Yes as an option. Using our sim usa VoIP app you can call worldwide using your personal number. To receive calls, this is another option called "Call Forward". You will receive a temporary landline or mobile number (from your country) so you can forward your current personal number to this temporary number. Then it will forward automatically all incoming calls to your phone. There is no extra cost for you or for the caller. You have to contact your current carrier to know how to activate call forwarding as it might incur a fee. Please note only calls are forwarded. No text.
Does the sim card work in a router / mifi device or a tablet?
All plans with calls & texts are guaranteed to work in a smartphone only. All usage in any other kind of devices cannot be guaranteed. Carriers may block usage.
Do you have plans for other countries?
Yes we do! Check out our Flexiroam X World Plan. We cover more than 160 countries in 3G and 4G.
What is the sim card size?
It is an universal triple-cut sim card. Mini / Micro / Nano size.